Shipping & Returns
CHARLIE1HORSEHATS.COM SHIPPING POLICY
· After you place your order, we will send you an order confirmation via email.
· Please note that multiple item orders may result in a split shipment based on stock availability. We will email tracking information when your order is fulfilled and shipped.
· At this time, we do not ship to PO Box addresses, Military APO/FPO addresses, U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), Alaska, Hawaii, and anywhere outside the United States.
CHARLIE1HORSEHATS.COM RETURN & EXCHANGE POLICY
Charlie1Horse will accept returns* for full-priced items purchased on Charlie1HorseHats.com to the original form of payment within 30 days of delivery date for a refund. Returns received after 30 days from delivery date will not be accepted. Charlie1Horse will not accept a return on merchandise that has been washed, worn, damaged after receipt, missing the original tags or otherwise altered. Return approval is at the discretion of our Returns team and Charlie1Horse reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
*Sale merchandise is FINAL SALE and NOT eligible for return.*
*Any orders containing a special offer are NOT eligible for return but can be exchanged for a different size if applicable under Charlie1Horse's discretion.*
· You will be refunded for the value of your returned item(s) and tax. You will not be refunded original or return shipping costs.
· We only accept returns that were purchased via this website. Charlie1HorseHats.com will not accept orders that were purchased from other retailers.
· If you receive an item that is damaged or differs from what you ordered, please contact customer service immediately.
· You must ship your return using a trackable shipping method. Charlie1HorseHats.com cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
RETURNS FAQ
How will I know when Charlie1HorseHats.com receives my return package?
As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 2-5 business days (depending on your credit card) or by your next credit card statement.
What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?
Allow 2-4 weeks for your return to be processed. This takes into consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.